Terms and Conditions of Website Use

1. Acceptance of Terms

By accessing or using the website located at pattersoncounselling.ca (the "Website"), you agree to be bound by these Terms and Conditions of Website Use ("Terms"). If you do not agree with any part of these Terms, please do not use this Website. These Terms apply to all visitors and users of the Website. They do not constitute the full terms of any therapeutic or professional services agreement, which is addressed separately through our formal intake and consent process.

2. About This Website

Patterson Counselling Services is a trauma-focused psychology practice located in Red Deer, Alberta. Dr. Patterson is a Registered Psychologist regulated by the College of Alberta Psychologists and an Accelerated Resolution Therapy (ART) Master Practitioner. This Website is provided for general information purposes only. Its content is intended to help individuals learn about our practice, understand the services we offer, and take initial steps to contact us about care. It does not constitute clinical advice, diagnosis, or treatment of any kind.

3. No Therapeutic Relationship Created

Use of this Website, submission of a contact form, or any communication initiated through the Website does not establish a therapeutic relationship, professional relationship, or duty of care between you and Patterson Counselling Services or Dr. Patterson. A formal therapeutic relationship is only established through a completed intake process, signed consent documentation, and the commencement of scheduled sessions.

4. This Website Is Not a Crisis Resource

This Website is not monitored in real time and is not intended for use in emergencies or mental health crises. If you are experiencing a psychiatric emergency, a risk of harm to yourself or others, or any other urgent situation, please contact one of the following immediately:

• 911 (Emergency Services)
• Alberta Mental Health Help Line: 1-877-303-2642 (available 24/7)
• Crisis Services Canada: 1-833-456-4566 or text 45645
• Kids Help Phone: 1-800-668-6868 or text HELLO to 686868
• Your nearest hospital emergency department

Do not rely on this Website or our contact form as a means of reaching support in an urgent situation.

5. Information Provided on This Website

All content on this Website, including text, graphics, and other materials, is provided for general informational and educational purposes only. It is not a substitute for professional psychological assessment, diagnosis, or treatment.

While we make reasonable efforts to ensure the accuracy and currency of the information presented, we do not warrant that all content is complete, current, or free from error. Information about mental health, therapeutic modalities, and clinical approaches is subject to ongoing professional and scientific development.

You should not rely on the information on this Website to make decisions about your mental health or medical care. Always seek the advice of a qualified and registered health professional for guidance specific to your circumstances.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Patterson Counselling Services and Dr. Patterson will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, this Website or its content.

This includes, without limitation, any errors or omissions in content, any interruption or unavailability of the Website, or any reliance you place on information provided through the Website.

Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence, or any other liability that cannot be excluded under applicable Alberta law.

7. Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, and the overall design, is the property of Patterson Counselling Services and is protected by applicable Canadian copyright and intellectual property law. You may view and print content from this Website for your own personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, or otherwise use any content from this Website for any other purpose without our prior written consent.

8. External Links

This Website may contain links to third-party websites for informational purposes. These links are provided as a convenience and do not constitute an endorsement of the linked website, its content, or any products or services offered on it. We have no control over the content, privacy practices, or availability of third-party websites and accept no responsibility for them. Visiting any linked website is at your own risk, and we encourage you to review the terms and privacy policies of any external site you visit.

9. Booking and Payment

Appointment scheduling is available through Jane App, a Canadian practice management platform. By booking an appointment through Jane App, you agree to complete the required intake forms, including the consent to receive appointment reminders by SMS and email through Goldie, our appointment reminder service. Jane App collects your booking, intake, and payment information securely in accordance with Canadian privacy law. Please refer to Jane App's Privacy Policy at jane.app/privacy-policy for full details.

Payment for psychological services is handled directly with our practice, either in person or by invoice. No payment card information is collected through this Website or Jane App's booking portal.

10. Fees and Cancellation Policy

Current session fees are listed on our website. Session fees are subject to change with reasonable notice.

Missed appointments or late cancellations (less than 24 hours' notice) fee is half of your appointment fee. We accept on-site payments using Square, which conveniently accepts credit cards and debit cards.

11. Online and Telehealth Services

Patterson Counselling Services offers psychological services via Jane App's secure, encrypted video platform for eligible clients. Jane App is compliant with PIPEDA, the Alberta Health Information Act, and HIPAA. Online therapy is subject to the same professional and ethical standards as in-person services.

By engaging in telehealth services, you acknowledge that:

• Online therapy may not be appropriate for all presentations or clinical needs, and your therapist will advise if in-person care is recommended.
• You are responsible for ensuring a private, secure location during sessions.
• Technical difficulties may occasionally affect session delivery; in such cases, your therapist will contact you to reschedule or complete the session by phone where appropriate.
• Telehealth services are subject to the laws and professional standards of the Province of Alberta, regardless of your physical location at the time of the session.

12. Website Accessibility

We are committed to making this Website accessible to all users. If you experience any difficulty accessing content on our Website, please contact us and we will make reasonable efforts to accommodate your needs.

13. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into and forms part of these Terms. Please review our Privacy Policy for information on how we collect, use, and protect your personal and health information.

14. Changes to These Terms

We reserve the right to update or revise these Terms at any time. Updated Terms will be posted on this Website with a revised effective date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the applicable laws of Canada. Any dispute arising from or relating to your use of this Website will be subject to the exclusive jurisdiction of the courts of Alberta.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed from the remaining Terms if modification is not possible. The remaining provisions will continue in full force and effect.

17. Contact Us

If you have questions about these Terms, please contact us:

Last Reviewed: 22 March 2026